How can I Book in advance?

Step 1: Get the full details of advance booking
Name:
Phone #:
Date and Time:
Pick up location:
Drop off location:
Special request: (eg. Silent booking)

Step 2: CS team to log the information on the Advance booking Tracker

Step 3: CS team to forward the information to DEPOT team via Teams channel (Depot 1 x CSC GC)

Step 4: Depot POC to update via Teams channel (Depot 1 x CSC GC) and advised if there is an available driver

IF driver is available:  DEPOT Supervisor   team to provide the driver information such as:

Driver name:
Driver phone number:
IF No available driver: DEPOT Supervisor will update in the GC 

Step 5: CSC agent to inform the passenger the details forwarded by DEPOT team

IF driver is available - update the booking and the driver details. 

Inform the passenger that their advance booking is already secured

IF No available driver - cancel the booking in the admin portal

Inform the passenger that we don't have any available driver.